Go for a walk, punch an innocent pillow, scream or cry it out. Check your emotions. How to avoid sending an angry email. Even if they are angry with you; it is best to hear them out first before you attempt to formulate your response. Let it all out and don’t hold anything back. Write your angry response down on a piece of paper. Here are some rules to follow when you write an email in response to your boss’ complaint(s) Make your points brief. You may not want to say anything that you might regret later. Ruchi Doshi, Account Manager at SRV Media, says, “A calm mind can come up with a better response than when you are angry. Yes, write it all out. Your focus is to communicate clearly, acknowledge your fault(s) where necessary and request to speak more one-on-one with your boss through the email you are sending. Step #1 – write the email. Your response needs to be calm and professional, so don’t write it in a rush. There is no need to write a thesis in your response. For example, if your boss is criticizing your inability to meet deadlines, you'll need to improve your system so you turn your work in on time. Once you have heard them out, they will see that you are genuine in your desire to resolve the situation as amicably as possible. Image Credit: rd. Start With a “Thank You” Keep It Short And Straight Your first reaction upon reading an angry email might be to respond right away. If you're doing a good job, it shows in your interaction with colleagues and the way your perform your … So, stop yourself from answering the email right away, no matter how much you want to dash off a response. He sent an email apology that Sunday. And be polite in your response, even if the sender was not.” Calm down before you respond to an angry mail. This will help you process all your negative emotions and greatly reduce your anger. Your boss's email to you was private, so your response should be a private one as well. These tips will work whether you’re emailing a stranger (like me) or replying to a critical email from your boss, coworker, client, etc. Some customers are angry before they email. I didn’t really respond to any of this because I was still angry and wasn’t ready to “forgive and forget.” Any response would have been a lecture anyway, and I really don’t want to be “teaching” a grown man about appropriate office interactions. If you try to suppress it and deal with in internally, it will take you a lot of effort and time to do so. But firing back an equally emotional email can land you in a lot of hot water, not to mention possibly ruin well-established and important relationships. He apologized again verbally that Monday. Depending on the condition that each customer came to you in, you will need to handle the interaction differently. If you want to maintain a sane record at your workplace, you need to learn how to respond to a rude email. Whatever works as long as it doesn’t harm you or anyone else. Don't use the complimentary email you received from your boss to boast about your achievements to your co-workers. Come back and read the email again. It might come from your boss or a co-worker, a client or customer, perhaps even a stranger. Your response to this rude email will show whether you are a thorough professional or you still act on impulse. Don't get angry at your boss if the criticism is entirely warranted. Take your time writing your response. So go take it out alone in a safe environment. Never give a sudden reply to an angry email. If the email is just as critical as you immediately thought, you need to accept and learn from it. You need to plan your response carefully. Are you still angry? At a glance, all angry customers might appear the same but, they are not all created equal.

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